Privacy Policy

Last updated: January 2026

At jt99, we are committed to safeguarding the privacy of every player who uses our platform. This Privacy Policy explains how we collect, use, store, and disclose information about you when you access or use the jt99 website, mobile platform, games, and related services. By using jt99, you acknowledge that you have read and understood the terms of this policy.

We serve players primarily in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. Our platform handles sensitive personal and financial data, and we take that responsibility seriously. We use industry-standard SSL encryption and secure data handling practices to ensure your information remains protected at all times.

Information We Collect

Personal Information You Provide

When you register for an account, make a deposit, or contact our support team, you may provide us with the following categories of personal information:

• Full name, date of birth, and government-issued identification documents for age and identity verification purposes.
• Contact details including your email address, phone number, and residential address in Bangladesh.
• Financial information required to process deposits and withdrawals, including your bKash, Nagad, or Rocket account numbers.
• Correspondence records if you contact us via email or live chat, including the content of your messages and our responses.
• Any other information you voluntarily submit to us through account settings, promotional forms, or surveys.

Information Collected Automatically

When you visit and use the jt99 platform, certain technical and usage data is collected automatically through cookies and similar technologies:

• IP address, device type, browser type and version, operating system, and approximate geographic location (country and city level).
• Pages visited, time spent on each page, click patterns, game session details, and referring URLs.
• Session tokens, authentication timestamps, and security log data necessary for fraud prevention and account protection.

How We Use Your Information

The personal data we collect is used solely to deliver, improve, and secure the jt99 platform. The specific purposes include:

• Creating and managing your jt99 player account, verifying your identity, and processing account-related requests.
• Processing financial transactions including deposits via bKash, Nagad, Rocket, Upay, and bank transfers, as well as withdrawal requests.
• Delivering platform functionality including casino games, live dealer tables, crash games, slots, and sports betting services.
• Sending service-related communications such as transaction confirmations, account security alerts, and technical notices.
• Monitoring platform usage to detect fraudulent activity, enforce our Terms and Conditions, and comply with responsible gaming obligations.
• Improving our services, personalising your experience, and analysing aggregated usage data to develop new features.

Sharing Your Information

jt99 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and always with appropriate safeguards in place.

Payment Processors

To process your deposits and withdrawals, we share necessary financial details with trusted payment processing partners, including local mobile financial service providers such as bKash, Nagad, and Rocket. These partners are contractually bound to handle your data securely and only for the purpose of completing transactions.

Legal and Regulatory Obligations

We may disclose your information where required by applicable law, court order, or regulatory authority. This includes circumstances where disclosure is necessary to protect the rights, property, or safety of jt99, our players, or others.

Service Providers

We engage carefully selected third-party service providers who assist in operating the jt99 platform, including IT infrastructure, fraud prevention, and customer support technology providers. These parties process data only on our instructions and under strict confidentiality obligations.

Cookies and Tracking Technologies

jt99 uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and analyse platform performance. The categories of cookies we use include:

• Essential cookies: strictly necessary for login sessions, account access, and core platform security functions. These cannot be disabled.
• Functional cookies: used to remember your preferences such as language, display settings, and last-visited game categories.
• Analytics cookies: aggregate, anonymised data on how users navigate jt99, helping us identify technical issues and optimise user flows.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the jt99 platform.

Data Security

We implement a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes 256-bit SSL/TLS encryption for all data in transit, firewalled server environments, access control policies limited to authorised personnel only, and regular security audits.

Payments processed through bKash, Nagad, Rocket, and other financial partners are subject to those providers' own security frameworks and compliance standards, which operate independently of jt99's infrastructure.

Data Retention

We retain your personal data for as long as your jt99 account remains active or as needed to provide our services to you. After account closure, we retain certain data for a period necessary to fulfil legal obligations, resolve disputes, enforce our agreements, and maintain fraud-prevention records. Retention periods may vary depending on the nature of the data and applicable legal requirements.

When personal data is no longer required, we securely dispose of it using industry-standard data destruction methods, ensuring that it cannot be recovered or reconstructed.

Your Rights and Choices

As a jt99 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and who it has been shared with.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right of erasure: in certain circumstances, you may request that we delete your personal data. We will action such requests unless we are legally required or permitted to retain the data.
• Right to restrict processing: you may request that we limit how we process your data in certain situations, for example while the accuracy of data is being contested.
• Right to withdraw consent: where we process your data on the basis of your consent, you may withdraw that consent at any time by contacting our support team.

We aim to respond to all verified data rights requests within 30 days. In complex cases, this period may be extended, and we will notify you of the reason for any delay.

Payment Data and Financial Privacy

When you make a deposit or request a withdrawal through jt99, we collect only the minimum financial data required to process your transaction. For mobile financial services such as bKash, Nagad, and Rocket, this means we record your registered mobile number and transaction reference identifiers. We do not store full card numbers, CVV codes, or banking passwords on our servers.

All payment data is encrypted at rest and in transit. Transaction histories are retained for the period necessary to comply with financial record-keeping obligations and to resolve any payment disputes that may arise.

Third-Party Links

The jt99 platform may reference third-party service names such as payment providers or game studios. jt99 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you interact with independently of the jt99 platform.

Children's Privacy

jt99 is strictly an adult gaming platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. If you are under 21 years of age, you are not permitted to use jt99 under any circumstances. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data promptly. Parents and guardians who believe a minor may have created a jt99 account should contact our support team immediately at [email protected].

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform services. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players by email or through an in-platform notice.

Your continued use of the jt99 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] — Our support team is available 24 hours a day, 7 days a week, to assist with any privacy or account-related queries.