Responsible Gaming

Our Commitment to Responsible Gaming

At jt99, we believe that gaming should always remain a source of fun and entertainment — never stress or financial strain. Our responsible gaming framework is built to give every player in Bangladesh the tools and knowledge they need to stay in control at all times. From cricket betting to live casino, every experience on jt99 is designed with player well-being at its core.

We strongly encourage all players to set personal limits before they start playing, to take regular breaks, and to seek help early if gambling stops feeling like entertainment. Our support team is available around the clock to assist any player who needs guidance on responsible gaming practices.

Deposit Limits — Stay in Budget

One of the most effective responsible gaming tools at jt99 is the ability to set your own deposit limits. Whether you play cricket betting via bKash, spin slots after work, or enjoy live casino games on weekends, a pre-set deposit limit ensures your entertainment budget stays firmly under control. Limits can be set for the following periods:

• Daily deposit limit — caps total deposits within a single calendar day
• Weekly deposit limit — controls total deposits across a rolling 7-day period
• Monthly deposit limit — provides a broader financial safety net for the calendar month

Time-Out and Cooling-Off Periods

Sometimes a short break is all you need to reset. jt99 provides flexible time-out and cooling-off options that temporarily suspend your account and all associated gaming activity. During a time-out, you will not receive any promotional communications. Available break durations include:

• 24-hour time-out — a quick pause to regain perspective after a losing streak
• 1-week to 6-week cooling-off — for players who need a longer period of reflection
• Extended break — coordinated with our support team for personalised cooling-off needs

Self-Exclusion — Take Back Full Control

If you feel that gambling is negatively affecting your life, self-exclusion is the strongest protective step available on jt99. Once activated, your account is fully blocked from all games, deposits, and promotions. Self-exclusion can be set for a fixed term or made permanent. To activate self-exclusion, follow these steps:

1. Contact our support team at [email protected] or via live chat on the jt99 platform
2. State your name, registered account email, and your chosen exclusion period (e.g., 6 months, 1 year, permanent)
3. Our team will confirm the exclusion and lock your account within 24 hours of your request
4. You will receive an email confirmation once self-exclusion is active — keep this for your records

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is sometimes difficult to recognise in yourself. If any of the following signs apply to your experience, we strongly encourage you to reach out to our support team or consider self-exclusion immediately:

• ⚠️Betting more than you can afford to lose, or chasing losses with larger bets
• ⚠️Feeling restless, irritable, or anxious when trying to cut down or stop gambling
• ⚠️Using gambling as a way to escape personal problems, stress, or loneliness
• ⚠️Borrowing money, selling possessions, or neglecting bills and responsibilities to fund gambling
• ⚠️Lying to friends or family about how much time or money you are spending on gambling

Common Questions About Responsible Gaming

Need Help? We Are Here for You

If gambling is affecting your mental health, finances, or personal relationships, please do not hesitate to reach out. Our support team at jt99 is trained to handle responsible gaming enquiries with care, respect, and complete confidentiality. You are never alone in this — help is just one message away.